Anonymous
map-marker Argyle, Texas

Worst Customer Service Ever

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I called concerning an order which was placed less than 24 hours before and could not get a single bit of help. It was the worst customer service I have ever received, and I will not ever do business with this company again. i needed to change the size and all they could say is the order has already been placed and we cannot help you. Never mind they say it is not shipping for 2 more days. Ridiculous.
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User's recommendation: Don't buy from them

Lucretia S Qgy

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Well I can't say it's them . It's someone saying they are the hey dudes company on market place.

Hey Dude Shoes - Well I can't say it's them . It's someone saying they are the hey dudes company...
I bought and paid for 4 pairs of hey dudes that were on sale on fb marketplace. They were able to school sale. 15.99 each a picked the ones I wanted and paid for them and I still haven't got anything. I have tried getting a liget number for them and can't. No customer service what do ever. Im so damn mad i got taken for and didn't even see it coming. Please help me
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Loss:
$140

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy on fb or marketplace. If it's to good to be true it usually is.

Ashley F Fda

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Verified Reviewer

Never received my shoes!

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Hey Dude Shoes - Never received my shoes!
Hey Dude Shoes - Never received my shoes! - Image 2
Hey Dude Shoes - Never received my shoes! - Image 3
Hey Dude Shoes - Never received my shoes! - Image 4
Hey Dude Shoes - Never received my shoes! - Image 5

I ordered my shoes on 5/15 when it send proof they arent coming and lost they make me wait 2 weeks after sending multiple emails. They send out another pair which again are lost and I give proof and still get the same response.

The customer service sux! I get the same damn response like its copy and paste messages with no one researching the issue and now I wont get my shoes since they are out of stock! This is also the first time that be purchased these! My family ordered theirs a day before and got them in 2 days.

Monday 6/5 will be a month! I ask to talk to a manager and get told the phones dont work and I wont get a call!

Same run around!!! I will never purchase from this company again and dont bother contacting Customer service cuz u wont get any help!!!

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Pros:
  • Idk never owned them
Cons:
  • Customer service and delivery sux

Preferred solution: A straight answer on why in the *** they canโ€™t get now 2 of the same order to me

User's recommendation: Donโ€™t order online!!!!!

Rebecca R Okc

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Verified Reviewer

Order missing

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Updated by user Sep 26, 2023

They are stringing me along, avoiding emails and sending fake tracking numbers.

Original review Sep 11, 2023
I ordered 3 paits of shoes in their flash sale I was told I could order another pair and they would all be $9.98 so 4 pairs each at $9.98 I couldn't 9rder a fourth pair it said I was over the limit allowed, that made no sense to me since they offered that deal anyway, I don't know why the website didn't allow it. I was charged for my purchase $34.99 but can not find my order conformation or a delivery date.

I ordered my daughter a pair of shoes the next day for $15.99 I have an order conformation for that, I do however have an order confirmation for a pair of wallys that I did not order, I have sent multiple emails with all the info I have I have received one email that told me my order was being shipped out and they gave me a link which went to the order with my daughter's shoes so they paid no attention to the emails I have sent. This company needs to get it together and promise what they offer along with responding to emails and correcting the issue.
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Loss:
$35
Pros:
  • Nice comfy shoes
Cons:
  • Not able to get an answer from cusromer service

Preferred solution: The products I ordered

User's recommendation: Make sure you aren't being told you have an order on the check out page follow up

Chylon J

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Verified Reviewer

Did not receive my shoes

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Hey Dude Shoes - Did not receive my shoes
I received a box with a bottle of the pathfinder. I did not order this. This do not look like hey dues shoes.
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Loss:
$148

Preferred solution: Deliver product or service ordered

User's recommendation: Do not oder shoes. This is what I received.

Anonymous
map-marker Derby, Derby

Never received 3 pairs waited 3 months keeps giving update obviously a conn says dude official site

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Order placed for 3 pairs dude shoes on 23 rd august still not received watched tracking does not look like it was legitimate shame
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User's recommendation: Don't buy from dude site

Deborah M Vdz

Trying to find about a return the ref is 908**** isend a email telling them you got the return on Nov 15

Isend a email telling them I couldn't print the return label so I did make one send it though the postal office I check my receipt said it delivered on nov15 the ref number 908****
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Loss:
$94
Pros:
  • Love them

Preferred solution: Deliver product or service ordered

Anonymous

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Verified Buyer
| map-marker Minneapolis, Minnesota

My order #ZJU80739

Hey Dude Shoes - My order #ZJU80739
Hey Dude Shoes - My order #ZJU80739 - Image 2
Hey Dude Shoes - My order #ZJU80739 - Image 3
I placed this order for 3 pairs of dudes and never received them. June 24,2023 can you please check on this Nadine Sieburt
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User's recommendation: Unacceptable

Anonymous
map-marker Ardmore, Oklahoma

Return

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I ordered boots, really cute, arrived and were too large. I returned the following day and was advised credit would be issued within 10 days to Afterpay as well as my down payment. I tracked return and have heard nothing after they received the return. I will stay with Sanuk in the future, their customer service is A+!!! I do not recommend Hey Dude!!!
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Caro Vyn

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Verified Reviewer
| map-marker Pocatello, Idaho

Can't get ahold of them, don't respond to emails and no phone

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Hey Dude Shoes - Can't get ahold of them, don't respond to emails and no phone

I sent two pairs of shoes back that were too big. They arrived in one package so I assumed I could send them the same way in one box with one return label.

It was later that I realized that each pair had to be sent in different boxes with their own labels. I have emailed at least 8 times for the past two weeks with no response. I received my sandals but not the shoes. I've emailed the return label for the ones not returned yet.

I would like a refund or return asap.

order # 772**** Milo size 8 which I received already, Wally Funk size 8 I haven't received. Those are still somewhere in your possession.

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1 comment
Guest

The same thing just happened to me!! They sent both in the same package I sent them back in the same package and they lost a pair!! Customer Service is the worst Iโ€™ve dealt withโ€ฆ

Rebecca R Okc

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Update on my last review

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So it turns out I was scammed by a company named yino the emails came from this address jolinpeach I contacted the actual hey dude company and they advised me to follow through with my bank and report that I have been scammed the website is called online discounts.com I have recently received an order nber and a tracking number which says that my orders are in transit from China . This had made me sick to my stomach I have lost an additional 19.98$ because I had ordered my daughter a pair two days later which I did receive conformation of which I now know is not true so yeah its $38.99 and $19.98 that I have lost, that's alot of money for someone who is a single mother on disability.do

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Loss:
$59
Pros:
  • Comfy shoes
Cons:
  • Have websites that look just like their website

Preferred solution: Full refund

User's recommendation: Do not use discountsonline.com

Dot B Rol

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| map-marker Winter Haven, Florida

Missing order,DHL says half my order is in dead letter. the other half was delivered by UPS with no problem, so now I paid double for one pair, This may be my last pair even though I love all six pair

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Hey Dude Shoes - Missing order,DHL says half my order is in dead letter. the other half was...
Hey Dude Shoes - Missing order,DHL says half my order is in dead letter. the other half... - Image 2
Hey Dude Shoes - Missing order,DHL says half my order is in dead letter. the other half... - Image 3
delivery failure, DHL says to contact hey dude which I have done twice with no response DHL said my shoes are in a DEAD LETTER File. I ordered two pair of dudes. One delivered by UPS on time and no problems. I was sent a notice of delay from DHL with no sign of delivery attempt and now My shoes are gone and so is my money, hince, Buyer Beware,
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User's recommendation: buyer beware

Anonymous
map-marker Chicago, Illinois

Absolutely awful customer . DO NOT WASTE YOUR MONEY!!!

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Hey Dude Shoes - Absolutely awful customer . DO NOT WASTE YOUR MONEY!!!
Absolutely awful customer service. They do not stand behind their products. DO NOT WASTE YOUR MONEY!!! I have a pair of cheetah print dudes that I love. I only wear dudes. I spilled a whole bottle of water on the right one. When I tried to dry it with a clean white towel the color bled. Now it doesn't match the other shoe! They will not replace it and they are only 6 weeks old. I have 9 pair and was getting ready to order more. Nope not now!
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User's recommendation: Don't buy dudes!

Shaunna G Xin

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Help!

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Hey Dude Shoes - Help!
Rated a 5 so people Could see this. I ordered a pair of HEYDUDEs but theyve not been delivered. Havent received any emails about the shoes I ordered but I get emails all the time from you guys but theyve never mentioned the shoes I bought from you. I need to know if the order is still coming to me. I cant find info on the order. Only thing I have is where the money I paid for it came out of my bank account. Im worried I got scammed. Please help
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Loss:
$20
Pros:
  • Amazing shoes

Preferred solution: Deliver product or service ordered

User's recommendation: Iโ€™ve ordered before and loved them

Dylynn A Van

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Verified Reviewer

Order address

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I need my address changed on my order i haven't heard any updates i need help i need help i need help please help me
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Loss:
$45
Pros:
  • There comfortable
Cons:
  • No answer for customer service

Preferred solution: Deliver product or service ordered