Hey Dude Shoes Reviews

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Haven’t received order

I ordered 3 pair of Hey dude shoes on 9/12/21, I still have yet to receive. I got a notice on 10/11/21.that they have been shipped and still havent received. I ordered them through PayPal with an affirm credit card. Ive already made my first payment and still no shoes!!! If I do not receive them by the next time my payment is due, I WANT A REFUND!! The transaction # is OMW01635R13259O4E. I need to know whats going on!!
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1 comment
#2093947

Hello, Thank you for contacting Hey Dude Shoes. Our support team is waiting to assist you!

We are sorry to hear that you did not receive your order. We ask that you reach out via email with your name, phone number and order number so we can help you to the best of our ability.

Please see our email below: support@hey-d.com We are looking forward to hearing back from you! Hey Dude Shoes.

ID
#3014045 Review #3014045 is a subjective opinion of poster.
Location
Bryan, Texas
New Reviewer

Terrible customer service

BUYER BEWARE no customer service available they say you can return shoes and their website doesnt work for returns will not let you print off label to return shoes just a way too screw the customer and get stuck with a pair of shoes that are too little
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1 comment
#2093945

Hey Lori, Thank you for contacting Hey Dude Shoes. Our support team is waiting to assist you!

We are sorry to hear you were have difficulties returning your order. We ask that you reach out via email with your name, phone number and order number so we can help you to the best of our ability.

Please see our email below: support@hey-d.com We look forward to hearing back from you! Hey Dude Shoes.

ID
#2994688 Review #2994688 is a subjective opinion of poster.
Cons
  • Wont let u return shoes wont let u print off label rip off
  • Expensive
  • Slow delivery
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I never received my shoes but they took money out of my account

I ordered a pair of shoes and they never showed up the customer service said they were delivered i received nothing they said I had to contact FedEx well FedEx said I needed to contact hey dudes I feel like this is a fraud I just lost out on a pair of shoes and you guys got your 58.80.
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1 comment
#2093943

Hey Sherri, Thank you for contacting Hey Dude Shoes. Our support team is waiting to assist you!

We are sorry to hear that you did not receive your order and for the customer service you received. We ask that you reach out via email with your name, phone number and order number so we can help you to the best of our ability.

Please see our email below: support@hey-d.com We look forward to hearing back from you! Hey Dude Shoes.

ID
#2984641 Review #2984641 is a subjective opinion of poster.
Loss
$59
Preferred solution
Deliver product or service ordered
New Reviewer

Poor customer service

Hey Dude Shoes - Poor customer service
Was sent a size 7 left shoe, and size 9 right shoe. Not sure how THAT even happened. There's no phone number to call, and the "online chat" isn't even online chat. We'll get back to you in a few days by email?? What? For $60.00 shoes, you'd expect at least the size to match and a way to contact the company. I have not heard back.

User's recommendation: Buy from a store that carries these shoes. Not online.

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1 comment
#2093941

Hey Chris, Thank you for contacting Hey Dude Shoes. We would like to apologize for receiving incorrect sized shoes.

Our support team is waiting to assist you!

We ask that you reach out via email with your name, phone number and order number so we can help you to the best of our ability. Please see our email below: support@hey-d.com Hey Dude Shoes.

ID
#2983119 Review #2983119 is a subjective opinion of poster.
Loss
$55
Preferred solution
Deliver product or service ordered

Disatifaction..

I can find no "Hey Dude" option for feedback or complaint...so I end up here. The shoes I I ordered were 2 sizes two small. I typically wear size 11 Nikes but needed size 13 for this brand. Return process and back to me took 6 weeks. Also. (And this a personal pet peeve), when they advertise a style of a shoe via email/text and you see something you like...they make you wade through pages of other shoes first. Personally, I bail out pretty quick and before I find the shoes I was interested in because I don't want to be played like that.
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1 comment
#2093940

Hey, Thank you for contacting Hey Dude Shoes. Our support team is waiting to assist you!

We ask that you reach out via email with your name, phone number and order number so we can help you to the best of our ability. Please see our email below: support@hey-d.com Hey Dude Shoes.

ID
#2980909 Review #2980909 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Never Received My Order

Im requesting a full refund for an order I placed back in September! Really disappointed at not receiving anything or an email of the status of my order! Regards Sheila Brown
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1 comment
#2093939

Hey Sheila, Thank you for contacting Hey Dude Shoes. We would like to apologize for the delay in response to your inquiry.

Our support team is waiting to assist you!

We ask that you reach out via email with your name, phone number and order number so we can help you to the best of our ability. Please see our email below: support@hey-d.com Hey Dude Shoes.

ID
#2976784 Review #2976784 is a subjective opinion of poster.

I placed an order back in September and haven’t received my order

I am requesting a refund!!! I havent received my order and it was placed beginning of September Please send me an email or phone call. Thanks Sheila Brown sheila_devil_dog@***.com
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ID
#2976694 Review #2976694 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
New Reviewer

Confirmation of order

I placed an online order for a pair of hey dude shoes. I received an email from PayPal setting out all my information. I DON'T have a PayPal account
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ID
#2973934 Review #2973934 is a subjective opinion of poster.
Loss
$50
Preferred solution
Confirmation

Still not have my shoes

they were shipped September 30 and I still don't have them. want to know where they are and don't know when they will come
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ID
#2973379 Review #2973379 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No delivery on order after 23 days.

Ordered shoes September 21, 2021. They used LaserShip. Did not deliver order and shoes were sent back. Sent me a new pair. Same shipper, same result. NO SHOES. They have my money, I have no shoes. Customer Support was no help. Wouldn't you think after 23 days they would at the very least offer me a free pair of shoes?!! But, then again, they would LaserShip and I wouldn't get them. I guess they don't value their customers. VANS SHOES here I come.

User's recommendation: Find out the carrier before you order or don't order at all because they just don't care.

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ID
#2969792 Review #2969792 is a subjective opinion of poster.
Pros
  • Comfortable
Cons
  • Terrible delivery
Loss
$58
Preferred solution
All of the above

Make sure you have right size before clicking confirm

Wouldn't let me change size right after ordering! Was Impossible to talk to anybody to change my order!!
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ID
#2959920 Review #2959920 is a subjective opinion of poster.
Location
Troy, Montana

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Verified Reviewer
New Reviewer

Never received my shoes

Ordered them NEVER received them. Apparently there is nothing you losers cal do about my $65 either. Customer service reps are freaking out they tell me as long as the shipment moves once within five days is nothing they can do LMAO is this crap serious?

User's recommendation: BUY ON AMAZON.

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ID
#2946956 Review #2946956 is a subjective opinion of poster.
Location
Greenwood, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing shoes

I want to talk to a live person I do not want to text. I have been dealing with this all freaking morning I just need to speak to a live person please
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ID
#2943184 Review #2943184 is a subjective opinion of poster.
Location
Crawfordsville, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Horrible company

Update by user Nov 04, 2021

They finally sent an email after months that my return had been located. Im happy that they made this right..

Original review posted by user Oct 04, 2021
Hey dude has an F rating on BBB. Read the reviews to see for yourself. I would not order anything from them. Right now, I'm being charged for shoes that I returned. I have proof they were returned but hey dude says I have to pay for them.

User's recommendation: Avoid hey dude.

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Resolved
ID
#2937737 Review #2937737 is a subjective opinion of poster.
Pros
  • I like their shoes
Cons
  • Will rip you off
Loss
$65
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Ordered a pair of shoes from them at the end of June. Received the shoes very quick, but they did not fit so I had to send them back. I was provided a return label but was unable to use it as I do not have a printer. I mailed the shoes back from the post office and...
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ID
#2937156 Review #2937156 is a subjective opinion of poster.
Pros
  • Comfortable
  • Stylish
Preferred solution
Let the company propose a solution