Hey Dude Shoes
Reviews and Complaints
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Verified BuyerI ordered some shoes never got them
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThread on both shoes
Preferred solution: Another pair or full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality
- Comfy love the way they look
- Fell apart in 2-3 weeks
Preferred solution: Full refund
User's recommendation: Sketchers has a comparable shoe that has lasted me 2 years!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWaiting for shoes
Ordered 2 pairs online. Paid extra to get shoes in 3 days.
Never showed up. Emailed company told them I still wanted the shoes but wanted the 15 extra I paid to get them early. Was told they were having problems with the shipping company. Then stated if I did not hear back by June 21 to reach out to them to get new tracking number or to reorder the shoes.
I just got back in town since that email. No shoes and no one ever attempted to email me again and let me know. Not reliable so will not order again online. I am waiting to hear from them before I reject the charge on credit card.
Hopefully within the next 24 hours.
Keep in mind I ordered the shoes June 11, emailed for refund on June 15 of extra shipping. Email today July 1 to see where the shoes are since emailed stated shipped
- Nice if you get them
- Delivery and communication
Preferred solution: Deliver product or service ordered
User's recommendation: Do not plan on getting the shoes and be happy if you do
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wonโt send purchased gift card
Company resolved the issue.
They finally gave me a page to chat with customer service after finally telling me that there was no one to return phone calls. I did eventually get a refund.
- Great shoes
- Horrible customer service and replies or responses
Preferred solution: Either a refund or the gift card so I can send it to my daughter-in-law for her birthday.
User's recommendation: If you buy their products donโt do it through their website, youโll be asking for one giant headache.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sterling Heights, MichiganNew hey dude design
User's recommendation: Best shoes ever
Never received order and no reply to emails
Got a half of last summer then coming apart. Glued sides coming apart and inter sole lose
User's recommendation: Buy with caution
Shoes never came
I placed an order on Monday for 2 pairs of shoes. I purchased the expedited shipping to have them here no later than Saturday b/c I needed them for Sunday.
Processing is supposed to be 1-2 days. I received one pair in the mail today (Friday) but not the other pair, it still shows in processing, on the 4th day! Turns out they are out of stock, still took my money, did NOT even notify me that it was out of stock so I could have ordered a different pair to receive them by Saturday. so I reached out via chat.
Same response over and over and over even though I asked to be escalated to a supervisor. So I call the customer service number. I cannot understand with the strong accent so yet again I requested to be escalated. Same thing, asking me how they can help they have no supervisor to assist.
Over and over and over, I even said I would wait for a supervisor, no help what so ever. TERRIBLE CUSTOMER SERVICE I HOPE YOU NEVER HAVE AN ISSUE
User's recommendation: DO NOT BUY FROM ONLINE HEYDUDE.COM
SCAM!!
User's recommendation: Do not buy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oscoda, MichiganDissatisfied with customer service
My boyfriend ordered a pair of shoes and the site wouldnt let him modify his shipping address and his shoes are being shipped to our old address almost 2 hours away. I am extremely dissatisfied with this.
When trying to get ahold of a representative we were told we had to get ahold of the shipping company since it was already done, even though he literally had done the order only moments prior. This is ridiculous. The shipping company, when we finally got the tracking number, said that we had to get ahold of customer service since it was not yet shipped.
This is unacceptable service and we will not be doing business with HeyDude again. I do not recommend them to anyone!!
User's recommendation: Donโt bother.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Las Vegas, NevadaCanโt find my order
User's recommendation: Yea
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWally Insoles
Preferred solution: Where to get wally insoles
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Melbourne, FloridaMe and girlfriend got scammed over hey dudes
User's recommendation: Nope
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo box
- Comfortable
Preferred solution: Price reduction
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