Jayla J Sqk

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I ordered some shoes never got them

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Hey Dude Shoes - I ordered some shoes never got them
I bought some shoes from the hey dude company on July 24th. On July 26th I checked the website and it said my shoes would be delay because of the weather waited 2 days after still had no shoes on July 28th I got a message saying that the U.S postal service had returned the shoes to hey dude company.
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Loss:
$75

Preferred solution: Full refund

Don B Mdd

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Verified Reviewer

Thread on both shoes

Hey Dude Shoes - Thread on both shoes
Hey Dude Shoes - Thread on both shoes - Image 2
Love the shoes like I said the thread on both shoes is coming apart Bought them while in Hospital there very comfy Don Boisvert 3907 Upman Dr Rockledge Fl 32955 Thank you in advance
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Loss:
$45

Preferred solution: Another pair or full refund

Shilo N Eum

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Quality

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Hey Dude Shoes - Quality
I have had my hey dudes for about 6 mths now but have only worm them a hand full of time to the point the soles barely look worn... I put them on today and noticed *** starting in the toe of 1 shoe. I'm a mom, I don't run in them or wear them in the yard. I usually wear them with my Lululemon dress so that should let you know I'm not doing heavy activities in a dress. Just disappointing how a $75 pair of shoes didn't hold up!
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Loss:
$75
Pros:
  • Comfy love the way they look
Cons:
  • Fell apart in 2-3 weeks

Preferred solution: Full refund

User's recommendation: Sketchers has a comparable shoe that has lasted me 2 years!

catherine B Pdu

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Waiting for shoes

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Hey Dude Shoes - Waiting for shoes
Hey Dude Shoes - Waiting for shoes - Image 2
Original review Jul 01, 2023

Ordered 2 pairs online. Paid extra to get shoes in 3 days.

Never showed up. Emailed company told them I still wanted the shoes but wanted the 15 extra I paid to get them early. Was told they were having problems with the shipping company. Then stated if I did not hear back by June 21 to reach out to them to get new tracking number or to reorder the shoes.

I just got back in town since that email. No shoes and no one ever attempted to email me again and let me know. Not reliable so will not order again online. I am waiting to hear from them before I reject the charge on credit card.

Hopefully within the next 24 hours.

Keep in mind I ordered the shoes June 11, emailed for refund on June 15 of extra shipping. Email today July 1 to see where the shoes are since emailed stated shipped

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Pros:
  • Nice if you get them
Cons:
  • Delivery and communication

Preferred solution: Deliver product or service ordered

User's recommendation: Do not plan on getting the shoes and be happy if you do

Resolved
Doug P Syp

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Resolved: Wonโ€™t send purchased gift card

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Hey Dude Shoes - Wonโ€™t send purchased gift card
Updated by user Jun 09, 2023

Company resolved the issue.

Updated by user Jun 09, 2023

They finally gave me a page to chat with customer service after finally telling me that there was no one to return phone calls. I did eventually get a refund.

Original review May 10, 2023
I purchased a $50 gift card that was supposed to be sent via email. I have requested it numerous times and their reply, BY EMAIL, is that theyve sent it and for me to check my spam and junk folders. Theres nothing there. Why do I receive one email from them but not the other. I requested a refund which they will not give me. Ive requested a phone call, since you cant call them, twice. No phone call after a week. Love the shoes but if you need anything done with customer service dont put your life on hold for it.
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Loss:
$50
Pros:
  • Great shoes
Cons:
  • Horrible customer service and replies or responses

Preferred solution: Either a refund or the gift card so I can send it to my daughter-in-law for her birthday.

User's recommendation: If you buy their products donโ€™t do it through their website, youโ€™ll be asking for one giant headache.

Matt O Til

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Verified Reviewer
| map-marker Sterling Heights, Michigan

New hey dude design

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I think that hey dudes are awesome and comfy and I think you guys should make bush light hey dudes I think those would sell out really fast because of the coolness of them.
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User's recommendation: Best shoes ever

Anonymous
map-marker Southern Pines, North Carolina

Never received order and no reply to emails

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I have emailed several times about my order that I have been waiting for a month to receive, and haven't received any response from them!! I will NEVER purchase anything else from them!!!
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Anonymous
map-marker Murray, Kentucky

Got a half of last summer then coming apart. Glued sides coming apart and inter sole lose

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Hey Dude Shoes - Got a half of last summer then coming apart. Glued sides coming apart and inter...
Hey Dude Shoes - Got a half of last summer then coming apart. Glued sides coming apart... - Image 2
Hey Dude Shoes - Got a half of last summer then coming apart. Glued sides coming apart... - Image 3
Obviously fault material has caused the problem. New ones would be nice. I like Heydude and other shoes are great
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User's recommendation: Buy with caution

Jameal Ook
map-marker Chicago, Illinois

Shoes never came

I placed an order on Monday for 2 pairs of shoes. I purchased the expedited shipping to have them here no later than Saturday b/c I needed them for Sunday.

Processing is supposed to be 1-2 days. I received one pair in the mail today (Friday) but not the other pair, it still shows in processing, on the 4th day! Turns out they are out of stock, still took my money, did NOT even notify me that it was out of stock so I could have ordered a different pair to receive them by Saturday. so I reached out via chat.

Same response over and over and over even though I asked to be escalated to a supervisor. So I call the customer service number. I cannot understand with the strong accent so yet again I requested to be escalated. Same thing, asking me how they can help they have no supervisor to assist.

Over and over and over, I even said I would wait for a supervisor, no help what so ever. TERRIBLE CUSTOMER SERVICE I HOPE YOU NEVER HAVE AN ISSUE

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User's recommendation: DO NOT BUY FROM ONLINE HEYDUDE.COM

Anonymous
map-marker Oklahoma City, Oklahoma

SCAM!!

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This site is a scam! POS people making money in the most evil way! They will burn with their money in ***
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User's recommendation: Do not buy!

Sydney B Toq

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Verified Reviewer
| map-marker Oscoda, Michigan

Dissatisfied with customer service

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My boyfriend ordered a pair of shoes and the site wouldnt let him modify his shipping address and his shoes are being shipped to our old address almost 2 hours away. I am extremely dissatisfied with this.

When trying to get ahold of a representative we were told we had to get ahold of the shipping company since it was already done, even though he literally had done the order only moments prior. This is ridiculous. The shipping company, when we finally got the tracking number, said that we had to get ahold of customer service since it was not yet shipped.

This is unacceptable service and we will not be doing business with HeyDude again. I do not recommend them to anyone!!

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User's recommendation: Donโ€™t bother.

Anonymous

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Verified Buyer
| map-marker Las Vegas, Nevada

Canโ€™t find my order

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Hey Dude Shoes - Canโ€™t find my order
When I first order my 2 paired of shoes it showed where they were . Now I cant find my order when I put in order number.
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User's recommendation: Yea

Tim R Jdw

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Wally Insoles

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I need help getting insole replacements for my Wally Hey Dudes!!! They are awesome shoes and own 7 pair!!! All different colors and the American Flag too:) Please help. Thank you!
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Preferred solution: Where to get wally insoles

Clarence B Bay

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Verified Buyer
| map-marker Melbourne, Florida

Me and girlfriend got scammed over hey dudes

Hey Dude Shoes - Me and girlfriend got scammed over hey dudes
Hey Dude Shoes - Me and girlfriend got scammed over hey dudes - Image 2
Hey Dude Shoes - Me and girlfriend got scammed over hey dudes - Image 3
We spend 34dollars for four Mossey oak hey dudes and they got sent somewhere in California no were out of $34 and no shoes so if somebody could write me back or email me back my email is Bragg.Clarence @***.com thank you
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User's recommendation: Nope

Linsey W Vsf

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No box

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Hey Dude Shoes - No box
Hey Dude Shoes - No box - Image 2
I just had valentine present for GF show up today. No box, just in wrapping . Do you know what its like to give a great gift like HEYDUDEs and they show up in a mail bag? Totally lost its luster. If someone orders this for a gift like a Valentines Day present, send them in a box so atleast the recipient can anticipate the shoe. Not just open a bag and wonder if you bought em 2nd hand.
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Pros:
  • Comfortable

Preferred solution: Price reduction